6r wen's Privacy Policy
This policy explains how your personal information is collected, used and kept secure. Please read it carefully before using 6r wen.
Introduction and Scope
This Privacy Policy applies to all services, websites and mobile applications of the 6r wen platform. When you register, log in or use any of our services, certain information naturally comes to us. This policy explains in detail what that information is, why it is collected and what rights you have over it.
6r wen believes that every user has full authority over their own data. We therefore maintain the highest level of transparency in data management and do not share information with any third party without the user's consent.
By creating an account or continuing to use this platform, you agree to this Privacy Policy. To learn about the full terms governing use of our services, please read the Terms and Conditions.
What Information We Collect
2.1 Information You Provide Directly
When you open an account or contact us at 6r wen, the following information comes to us:
- Full name and date of birth
- Mobile number and email address
- Username and password chosen by the user
- Details from government-issued documents used for identity verification (where applicable)
- Payment information required for financial transactions — such as bKash, Nagad or Rocket numbers
2.2 Automatically Collected Information
While you use the platform, the following information may be collected automatically:
- Device type, operating system and browser version
- IP address and connection duration
- Session logs — when you logged in, which pages you visited
- Information obtained through cookies and similar tracking technologies
- Transaction history of betting and gaming activity
2.3 Information Received from Third Parties
On occasion, limited information may be obtained from trusted third parties for the purpose of identity verification or fraud prevention. Only relevant information is used in such cases, and it is protected under this policy.
How Collected Information Is Used
6r wen uses collected information only for the following purposes:
- Account management: For account creation, verification, login security and password recovery.
- Transaction processing: To confirm deposits and withdrawals and to maintain financial records.
- Customer support: To resolve issues and handle complaints via live chat and email.
- Security and fraud prevention: To detect unusual activity and protect account security.
- Service improvement: To analyse user experience and improve the platform.
- Responsible gaming: To identify excessive betting or problematic behaviour and provide assistance.
- Marketing communications: To send relevant offers and updates, only with your consent.
Your information will not be used for any purpose beyond those listed above. In particular, our Responsible Gaming programme uses user data to reduce the risk of harm.
Data Security and Retention
4.1 Security Measures
6r wen uses industry-standard technology to protect your data. This includes:
- All data transfers are kept encrypted using SSL (Secure Socket Layer) technology
- Payment information is stored in encrypted databases
- Regular security audits are conducted to prevent unauthorised access to accounts
- Automatic alert systems are active for suspicious logins or transactions
- Staff access to data is governed by a need-to-know policy
4.2 Data Retention Period
Necessary information is retained while your account is active. If an account is closed or inactive, financial and transaction-related records may be kept for a defined period as required by legal obligations. After that, the data is securely deleted or anonymised.
4.3 Response to a Data Breach
If a data breach occurs for any reason, 6r wen will promptly notify affected users and take every possible step to minimise harm. In such a situation, support will be available via 24/7 live chat and email.
Data Sharing and Disclosure
6r wen never sells your data for commercial purposes. However, certain information may be shared in the following limited circumstances:
5.1 Service Provider Partners
Trusted third parties may be engaged for payment processing, technology infrastructure and customer support. These partners receive only the information necessary to carry out their specific services and are required to adhere to standards equivalent to this Privacy Policy.
5.2 Legal Obligations
Specific information may need to be provided in response to a court order, government directive or legal requirement. In such cases we always provide the minimum information necessary and, where possible, try to notify the user in advance.
5.3 Fraud and Crime Prevention
Information may be shared with relevant authorities to assist in the investigation of serious offences such as money laundering or online fraud.
5.4 Corporate Restructuring
In the event of a business restructuring or acquisition, data may be transferred, but the new entity will be required to maintain the standards of this Privacy Policy.
Cookie and Tracking Technologies
Cookies and similar technologies are used on the 6r wen website and app. Cookies are small text files stored on your device.
6.1 Types of Cookies and Their Purpose
- Essential cookies: Required to maintain login sessions and ensure security — these cannot be disabled.
- Functional cookies: To remember your preferences — such as language selection or theme settings.
- Analytical cookies: To understand how the platform is used — these generate anonymous statistics.
- Marketing cookies: To show relevant advertisements, with your consent.
6.2 Cookie Controls
All cookies other than essential cookies can be disabled from your browser settings. However, turning off certain cookies may prevent some platform features from working properly.
User Data Rights
6r wen believes every user has full rights over their own data. You may exercise the following rights at any time:
7.1 Right to Access
You have the right to know what information is stored in your account. You can contact the support team to request a detailed breakdown of your data.
7.2 Right to Rectification
If your profile contains incorrect or incomplete information, you can request that it be corrected. Identity verification may be required to correct details such as name, mobile number or email.
7.3 Right to Erasure
In certain circumstances you may request deletion of your data. However, financial transaction records or data subject to legal obligations may not be deletable before the designated retention period ends.
7.4 Right to Data Portability
You can request your account data in a common format (such as CSV).
7.5 Right to Object to Processing
You may withdraw your consent to receiving marketing messages at any time. This can be done through your account settings or via the support team.
To exercise any of the above rights, email us at: [email protected]
Protection of Minors' Data
All services on 6r wen are exclusively for individuals aged 21 and above (21+). We do not knowingly collect or process data from any minor. Age is verified at the time of account registration and identity documents may be requested in cases of doubt.
If an account or data belonging to a minor comes to our attention, that account will be closed immediately and the associated data deleted. Parents or guardians who wish to raise a concern about a child's account may contact the support team directly.
Changes to the Privacy Policy
This Privacy Policy may be updated from time to time due to business needs, technological changes or legal amendments. When a significant change is made:
- The update date on this page will be changed
- Users will be notified via their registered email or app notification
- Re-consent may be sought for significant changes
Continuing to use the platform after a policy change means you agree to the updated policy. We therefore recommend visiting this page from time to time. For more information about our services overall, visit our About Us page.
Data Protection Contact
If you have any questions, concerns or requests about this Privacy Policy, please contact us:
- Live Chat: 24/7 direct support — in Bengali and English
- Email: [email protected]
Privacy-related requests are typically responded to within business days. For urgent matters, contact us via live chat. For general questions, our FAQ page has many answers.