FAQ
6r wen FAQ — All Questions Answered on Withdrawals, Betting, Live Casino and VIP
From opening an account at 6r wen to withdrawals, BPL betting, live dealer games, VIP cashback and support — this page provides detailed answers in English to the questions you may have, written with Bangladeshi players in mind.
Withdrawals in 30 minutes–3 hours
Minimum deposit ৳100
24/7 live chat support
This page is the detailed FAQ section of 6r wen. More than 20 questions and answers are organised around five main topics: withdrawal rules and timelines, BPL and international cricket betting, an introduction to live dealer games, VIP and cashback benefits, and how to reach support. Whether you read it before or after joining 6r wen Casino, this FAQ will help you find the right information quickly. All answers are written in English with Bangladeshi players in mind.
Table of Contents
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Payments and Banking
Withdrawal Questions
At 6r wen, withdrawal requests via bKash, Nagad, Rocket and Upay are usually completed within 30 minutes to 3 hours. For bank transfers, the time depends on the bank's working hours. Processing continues at night and on holidays because the support team works 24/7. Verify your account details before submitting a request to avoid any delays.
Yes, but you must meet the wagering requirement before withdrawing. The 6r wen welcome bonus is 100% up to ৳5,000, and you must wager the bonus amount 10 times. For example, if you deposit ৳1,000 you receive ৳1,000 in bonus, and once ৳10,000 (1,000 × 10) in wagers is completed you can withdraw. Full details are on the Terms and Conditions page.
The minimum withdrawal amount at 6r wen is ৳1,000. The same limit applies to all methods — bKash, Nagad, Rocket, Upay and bank transfer. The minimum deposit, on the other hand, is just ৳100. So even if you start playing with a small amount, your balance needs to reach at least ৳1,000 before you can withdraw.
No. The 6r wen withdrawal rule requires that funds be sent to a bKash, Nagad, Rocket or Upay number registered in the account holder's own name. Transactions to third-party numbers are not permitted. This rule is in place for your security so that no one else can receive your winnings. It is important to provide accurate information when opening your account.
If more than 3 hours have passed since you submitted a withdrawal request and the money has not arrived, contact 6r wen's 24/7 live chat. When reaching out, provide your transaction ID, the amount and the time of the request. The support team can assist in Bengali and works to resolve issues quickly.
Sports Betting
BPL and International Matches
Decimal odds are the simplest format. Say Team A's odds are 3.00 — that means your total return is three times your stake. A ৳1,000 bet returns ৳3,000 (৳2,000 profit + ৳1,000 stake). If Team B's odds are 1.50, a ৳1,000 bet returns ৳1,500 (৳500 profit). You can find more detail in the cricket betting guide on 6r wen Bet.
Yes, 6r wen offers in-play or live betting. Even after a match has started you can bet on runs in the next over, wickets or the match result. Odds change quickly during live betting, so make decisions carefully. This feature is available for live matches in BPL, IPL and the T20 World Cup.
The most popular markets among Bangladeshi players are: Match Winner, Top Batsman, Top Bowler, First Over Runs and Total Runs (Over/Under). During the BPL season, many players also enjoy multi bets on Bangladesh Tigers matches. For example, three selections at 1.40 × 1.60 × 1.70 = 3.81 combined odds — a ৳100 bet returns ৳381 if all three win.
If a match is abandoned due to rain or declared no-result, 6r wen generally voids that bet and refunds the stake. In a multi bet, the voided leg is removed and the remaining selections are recalculated. Specific rules are written on the betting rules page — see the full details in the cricket betting section.
Live Casino
Live Dealer Games
Yes, 6r wen's live casino works fully on both Android and iOS devices. It runs in the mobile browser with no separate app required — though the 6r wen App is also available for a more comfortable experience. A good internet connection keeps the live video stream smooth. Tables from Evolution, Pragmatic Play Live and Ezugi are optimised for mobile.
At 6r wen, live dealer tables are available for different budgets. Low-budget tables let you join with smaller amounts, while high-stakes tables are for more experienced players. The betting limits for each table are shown before you enter, so you can check them in advance. It is a good idea to plan your decisions before sitting down.
In live dealer games, a real dealer at a professional studio deals cards or spins the roulette wheel via video stream. You can also talk to the dealer through the chat box. 6r wen offers live tables from trusted providers such as Evolution, SA Gaming and WM Casino. These games are not computer-generated — everything happens in real time.
In roulette, a ball is spun around a wheel numbered 0 to 36 to determine the result. You can bet on a number, a colour (red/black), odd/even or groups of numbers. Beginners will find it easier to start by betting on red or black to learn the rules — the chance of winning is close to 50%. 6r wen offers multiple roulette variants.
Yes, both Teen Patti and Andar Bahar are available in the 6r wen live casino section. In Teen Patti you are dealt three cards and need to make the best hand. In Andar Bahar a joker card is shown and you bet on whether the matching card will appear on the Andar or Bahar side first. Both games are familiar to Bangladeshi players and work well on mobile.
Rewards Programme
VIP and Cashback
Members of the 6r wen VIP program receive weekly cashback, priority support, and exclusive offers. The cashback rate is higher at higher tiers. VIP members may also get the chance to try new games early. Visit the 6r wen VIP section to see the full list of benefits. All players aged 21+ can join the VIP program.
6r wen has three VIP tiers: Bronze — up to 0.3% weekly cashback; Silver — up to 0.5% weekly cashback; Gold — up to 0.8% weekly cashback. Cashback is calculated based on the week's net loss (total bets minus total winnings). The higher the tier, the greater the benefits.
Cashback is calculated on the net loss remaining after subtracting total winnings from total losses for the week. For example, if a Silver tier member has a net loss of ৳20,000 in a week, the cashback will be ৳20,000 × 0.5% = ৳100. That is the maximum cashback for that week at the Silver tier. Every Monday, the previous week's cashback is credited to the account.
There is no specific turnover figure, but by playing regularly and staying active on 6r wen you can gradually move up to a higher tier. Your tier is determined by a combination of playing volume, consistency and account activity. Once you move up, you will start receiving the higher cashback rate from the following week.
Customer Support
Support Related Questions
6r wen offers two support channels: Live Chat and Email. Live Chat is the fastest — get instant help from the chat button on any page of the site. Email allows you to describe your issue in detail. Both channels are available in Bengali and English.
Having the following information ready before contacting support will help resolve your issue faster: your username, the type of problem (such as deposit, withdrawal or login), the relevant transaction ID or reference number, and the date and time of the incident. A screenshot is also helpful. Never share your password.
Yes, 6r wen support operates seven days a week, 24 hours a day — meaning live chat is available at midnight, 3 a.m. or on public holidays. You can get immediate help with withdrawal or login issues in the middle of the night. This is especially convenient for Bangladeshi players.
The 6r wen support team can assist in both Bengali and English. Bengali support has been made available with Bangladeshi players in mind. So whether you write in Bengali or English via live chat or email, you will receive a reply in the same language — no knowledge of English is required.
The reason for an account being closed or suspended is usually communicated via live chat. Depending on the nature of the issue, identity verification documents may be requested. You can also contact support to temporarily suspend your account under the Responsible Gaming policy. In any situation, live chat is the fastest way to get a resolution.
Need More Help?
Speak Directly With Us
If you could not find the answer to your question in this FAQ, the 6r wen support team is ready to help you directly. Live chat typically gets a response within minutes, and you can describe your issue in detail via email.
24/7 Live Chat
Click the chat button on any page of the site. Get instant help in Bengali or English — any time, day or night.
Email Support
To send a detailed issue or documents, email us at: [email protected] — if you write in Bengali, you will receive a reply in Bengali.